To start processing your claim, click the "Start Claim" button below.
Filing a claim has never been easier
- Once your claim has been successfully submitted, you will receive a claim number.
- A Claim Analyst will process your claim and contact you.
- If you have NOT previously filed a claim, click “New User”, otherwise click “Existing User”.
To file a claim you will need:
- A valid email address.
- A copy of your Sales Order receipt.
- Your Sales Order # (located on your receipt), Warranty # (located at the top of your Warranty Terms Conditions), or name address written on your Sales Order.
- Approximate month and year you purchased your plan.
- To expedite your claim attach photo(s) of damage:
- For Surface Damage:(stain, scratch, rip, etc.) take at least 3 photos of the damage.
- For Motor, Electrical or Structural Failure: take a photo of the model # of your unit.