9 AM to 6 PM ET M-F
To start processing your claim, click the "Start Claim" button below.
Filing a claim has never been easier
  • Once your claim has been successfully submitted, you will receive a claim number.
  • A Claim Analyst will process your claim and contact you.
  • If you have NOT previously filed a claim, click “New User”, otherwise click “Existing User”.
To file a claim you will need:
  • A valid email address.
  • A copy of your Sales Order receipt.
  • Your Sales Order # (located on your receipt), Warranty # (located at the top of your Warranty Terms Conditions), or name address written on your Sales Order.
  • Approximate month and year you purchased your plan.
  • To expedite your claim attach photo(s) of damage:
  • For Surface Damage:(stain, scratch, rip, etc.) take at least 3 photos of the damage.
  • For Motor, Electrical or Structural Failure: take a photo of the model # of your unit.